Privacy Policy
Notice regarding the language priority of the web terms.
In the event of any inconsistencies, contradictions or errors in translation between the English and Czech versions of our web terms, the Czech version shall be the primary and final terms. Czech conditions take precedence and will always apply over English conditions. If you have any questions about the content or interpretation of the Website Terms, please contact us for further information and clarification.
Welcome to the RandePlanet Privacy Policy (“Policy”)! These explain how we collect, store, protect and share your information and with whom we share it. We recommend that you read this in conjunction with our Terms of Use.
When you use the RandePlanet mobile application ("Application"), our website (www.Randeplanet.cz and www.randeplanets.com) or use our digital products and services (such as our contests or surveys) (collectively referred to in this Privacy Policy as our "Site"), we collect certain information about you. In addition, you may choose to use the App or Site to share information with other RandePlanet members, including your friends and contacts ("Users").
Who we are
The following entity acts as the administrator of personal data collected and processed through the RandePlanet application and website: Renáta Hálová, with registered office: Slovenská 2942/33, Karviná 733 01, ID: 73958565, natural person doing business under the Trade Act registered in the Trade Register, email: [email protected] (referred to as "we" and "us" in these principles).
RandePlanet has appointed a personal data protection officer who can be contacted by email [email protected]
1. INFORMATION COLLECTION
Registration Information
When you create an account (“Account”), we may collect certain information about you (“Registration Information”), such as:
- First and last name;
- Username;
- Email address
- Mobile phone number
- Gender identity;
- Date of birth;
- sexual preference;
- Photos;
- Location and
- Login information for social media accounts that you connect to your RandePlanet account (this may include, for example, your Facebook and Instagram accounts). For more information on this, see “Linking Other Accounts with RandePlanet” in Section 7 below.
You will also be asked to create a password in connection with your account registration. Once you have registered, you will be able to review and change this information at any time by simply logging into RandePlanet. It is your responsibility to keep your account details up to date.
The information we collect helps improve the app/website and authenticate our users (no robots welcome!). Registration information such as your sexual preference, name and username may be visible to other users who view your profile page.
Profile Information
We recommend and encourage you (and all our members) to think carefully about the information you disclose about yourself. We also advise against providing email addresses, URLs, instant message details, phone numbers, full names or addresses, credit card details, national identification numbers, driver's license details and other sensitive information that could be misused.
When you post information about yourself or use the messaging feature to communicate with other users, the amount of personal information you share is at your own risk. See section 4 below for more information about who can access what you post on RandePlanet.
Profile Verification Information
For safety, security and to ensure the best possible user experience, we may require users to verify their accounts and we may ask you to perform photo verification. We want to make sure you are not a robot! And we also want to avoid creating fake accounts that can be used for malicious activities and cybercrime. We may require this verification to prevent fraud. You can also voluntarily verify your photo (to add a blue "verified" badge to your profile). We keep the photos so that we can verify you in the future. Verification photos will be deleted if you delete your account.
Purchase Information
If you choose to purchase one of our premium services, we process your payment details on the payment gateway side and store them securely to prevent fraud and for audit/tax purposes data.
Geolocation Information
If you have granted RandePlanet access to your location in your device settings, we will collect information about WiFi access points during use, as well as other location information about your latitude and longitude and we may store the coordinates of your device in order to offer you certain features. This information helps us identify your physical location and we may use it to personalize the app and make it easier for you to interact with other users by allowing general location information to be displayed to users who see your profile in their vicinity.
If you have given RandePlanet access to your location services but want to turn them off, you can do so on the page: "Users Nearby" or "Security Settings - Privacy".
Device Information
We may collect information about your device when you use RandePlanet, including your unique device identifier, device model, and operating system, for a number of purposes as described herein.
Links
We may track how you interact with links, including third-party services by redirection, clicking, or other means. We may share aggregate click statistics, such as how many times a particular link was clicked.
When you contact customer support
If you contact our customer support team via the contact form, we will receive your email address and may track your IP address as well as the information you give us send to help you solve your query. We will keep records of our communications with you, including any complaints we receive from you about other users (and from other users about you) for 6 years after your account is deleted.
Cookies and similar technologies
When you visit our site or when you use our application, we may automatically collect personal information from you using cookies or similar technologies. A cookie is a small file that can be placed on your device or browser that allows us to recognize and remember you. To learn more about cookies, including how we use them and what choices are available to you, please read our Cookies policy.
- offer you our services and features;
- contact you with information about the application (eg updates and new features);
- to personalize the application/sites and the content we deliver to you;
- perform research and analysis about how you use and interact with the Application/Site;
- resolve disputes, resolve issues and enforce our Terms of Use;
- investigate fraud, protect our legal rights and enforce our Terms of Use;
- to send you information about promotions and offers we have available - by accepting the Terms of Use you have opted-in to receive our messages (you can opt out of marketing at any time via Settings or by using the unsubscribe mechanisms and the link provided in each message ); and
- protect our users and third parties from harm.
Moderation
We use a combination of automated systems and a team to monitor and review accounts (including photos and any other information uploaded to user profiles) and messages for content that suggests a violation of our Terms of Use moderators. If an account or message meets certain criteria that demonstrate a possible violation of the Terms of Use, the relevant account will be issued a warning and the user's access will be restricted and/or blocked. Affected users may contact RandePlanet to challenge the decision.
If you post anything that violates our Terms of Use, we reserve the right to terminate or restrict access to your account.
Legal Basis
Under EU data protection laws, we are required to tell you our legal basis for using your data, which is set out in the table below. If the legal basis is consent, you can withdraw consent at any time. If the legal basis is legitimate interests, you have the right to object to our use of your data. In the relevant sections of this Policy, we explain how you can withdraw consent or opt out of the use of certain data (where applicable).
| The purpose for which the data is used | Data | Source | Legal basis |
| To provide you with the RandePlanet social network service. | Email address. | You provide us with an email address. | Contractual necessity. |
| Facilitating dating opportunities on RandePlanet. | Optional information you choose to include in your profile, including profile verification, which may include information about your sexual preferences, non-binary gender, religion, ethnicity, photos, interests, etc. | You provide us with this information. | Contractual Necessity and Our Legitimate Interests – It is in our legitimate interest to facilitate networking opportunities on Randeplanet. We rely on your express consent for special category/sensitive personal data. |
| To verify your identity and prevent fraud, ensure the safety and security of users. | Photo provided as part of profile verification. | You provide us with this information. | Legitimate interests – it is in our legitimate interest to ensure that accounts are not created fraudulently and to protect users of the website. |
| To accept payment for premium services. | Payment card details for Pays payment gateways. Apple and Google. | You provide us with this information. | Contractual necessity. |
| To enable our advertising partners to display targeted ads in our app and on our site. | Advertising identifier associated with your device (Device ID), age, gender and IP address (and your estimated locations based on your IP address). | We collect your age and gender and the device ID and IP address from the device you use to access the Service. | Consent - as you indicate in the Privacy Settings/Cookie Settings preferences and through the privacy preferences of your browser or device (if required by the manufacturer of your device (for example, an Apple device running iOS 14.5). |
| Serving advertisements to users of our sites/apps on third-party networks and measuring the effectiveness of such advertisements. | Information about your visit to our site or application and actions taken based on these (for example, if you downloaded our application or created an account on RandePlanet) IP address (and your estimated location based on your IP address), age, gender, ID device). | We collect your age and gender and other information from the device or browser you use to access the Service. | Consent - as you indicate in the Privacy Settings/Cookie Settings preferences and through the privacy preferences of your browser or device (if required by the manufacturer of your device (for example, an Apple device running iOS 14.5). |
| To display promotional cards and advertisements in the application. | Location, gender, age and information you have optionally provided to us through your profile. | We collect age, gender and profile information from you and location data from the device you use to access the Service. | Legitimate Interests – It is in our legitimate interest to target advertisements so that users see relevant advertisements and to enable us to generate revenue from advertising revenue. |
| To send you marketing information about our events, offers and services. | Name, email address. | You provide us with this information. | Consent or legitimate interests and in accordance with laws that apply to our marketing activities. We have a legitimate interest in promoting our business and products. |
| To contact you to conduct surveys, for research purposes and to obtain feedback. And to find out if you want to participate in marketing campaigns. | Email address. | You provide us with this information. | Legitimate interests – it is in our legitimate interest to conduct research in order to further develop the application and improve the service. |
| To allow users to create and improve their profile and log into the application through third-party accounts. | Data from Facebook and other third party accounts (see section 7 of this policy for more details). | We get this information from Facebook or the providers of any other accounts you use to log in or connect to your account. | Legitimate interests – it is in our legitimate interest to facilitate access to our services. |
| Conduct research and analysis to help us improve the app/website. | Usage records and data, including IP address, browser type, referring domain, pages visited, mobile operator and search terms, images and videos. | You provide photos and videos for use. We obtain log and usage information from the device you use to access the Service. | Legitimate interests – it is in our interest to analyze how users access and use our services in order to further develop the application, implement security measures and improve the service. |
| To respond to correspondence and inquiries you send us, including social media inquiries. | Email address, IP address, social network name. | When you contact us, you provide us with your email address, social media name, and we obtain your IP address from the device you use to contact us. | Legitimate interests – it is in our legitimate interest to respond to your inquiries to ensure we provide good user service and resolve issues. |
| Investigate and block users for reported violations of our Terms of Use. | User's name and registration details, profile information, message content and photos; usage and device data such as IP address and IP session information. | You will provide us with your registration details, profile information, messages and photos. We obtain other information from the device you use to access the Service. | Legitimate interests – it is in our legitimate interest to prevent unauthorized behavior in order to maintain the security and integrity of our services. |
| Block payment transactions as part of our anti-fraud procedures. | Name, IP address, email address, mobile phone number, cardholder name, payments received, payment type, user ID, country. | You will provide us with your name, email address, phone number and card details. We obtain your IP address from the device you use to contact us. We obtain your payment information from your interactions with our Service. | Legitimate interests – it is in our legitimate interest to prevent fraudulent transactions and maintain the security of our services. |
| Activating video and audio calling functions and sending pictures and videos. | Video and audio call usage data, images and video. | We obtain this information from the device you use to access the Service. | Legitimate interests – it is our legitimate interest to provide these functionalities as part of the Services. |
| Defend legal claims, protect legal rights, and protect people from harm. | This can include any information that is relevant to the issue at hand. | This information may be obtained directly from you, from your device, or from third parties, depending on the information involved. | Legitimate interests – it is in our legitimate interest to protect our legal rights, defend legal claims and protect our users and third parties from harm. |
| Circumstances in which data may be disclosed | Published data |
| Service Providers – We engage certain trusted third parties to perform functions and provide services to us. We may share your personal information with these third parties, but only for the purpose of performing such functions and providing such services. More information on this is available below | This can include all data, including all of the above categories |
| Moderators – monitor site/app activity and approve content | User name and registration information, profile information, content of messages and photos |
| Advertising partners - our advertising partners display targeted ads in our app and on our site (including rewarded video ads) - more information about this is available below | Advertising identifier associated with your device (Device ID), age, gender and IP address (and your estimated locations based on your IP address) |
| Law and Damage - As we mentioned in Terms of Use, we think it is very important that all members behave properly when using RandePlanet. We will cooperate with all third parties in enforcing their intellectual property or other rights. We will also cooperate with law enforcement investigations from your country of residence or outside of your country where we are required to do so by law, where there is an investigation into alleged criminal conduct or to protect a person's vital interests. This may include retaining or disclosing any of your information, including your registration information, when we believe in good faith that it is necessary to comply with a law or regulation, or when we believe that disclosure is necessary to comply with a legal process, court order, or legal requests; protect the safety of any person; to solve fraud, security or technical problems, e.g. through anti-spam providers, to protect the service from criminal activity, to protect our rights, property or the rights of third parties. In such cases, we may raise or waive any legal objections or rights available to us. | This may include any personal data that RandePlanet holds about you, depending on the nature of the request or issue we are dealing with, including all of the above. |
| Marketing service providers - help us provide marketing and advertising on third-party websites and applications and measure the effectiveness of our advertising campaigns. More information on this is available below. | Advertising identifier associated with your device (Device ID), estimated location (based on your IP address), age, gender and information about your visit to our site or application and actions taken on the site (for example, if you downloaded our application or created an account with our application). |
| Payment processing and telecommunications companies – To facilitate payments for our premium services. | Cardholder name, cardholder address, card number, payment amount, date/time of transaction. |
| Business Transfers – In the event that a RandePlanet entity undergoes a business transition or change of ownership, such as a merger, acquisition by another company, reorganization or sale of all or part of its assets, or in the event of insolvency or administration, we may be required to disclose your personal information to the buyer , the entire company, part of it or the insolvency administrator. | This may include any personal data that RandePlanet holds about you, including all of the above. |
| Aggregate Information - We may share with third parties aggregated information that includes your personal information (but does not directly identify you) along with other information, including log data for industry analysis and demographic profiling. |
MORE DISCLOSURE INFORMATION
Service Providers
We engage certain trusted third parties to perform functions and provide services to us ("Service Providers"). The vendors with which RandePlanet shares users' personal information varies depending on various factors, such as which applications and websites the user engages with. For example, we typically use the following vendors to provide our services to users:
- Billing services - so that customers can purchase paid functions of our application (for example Pays.cz Google, Apple)
- Social media providers - to enable customers to create/link their account to their account(s) on platforms (for example Facebook or Instagram)
- Growth marketing services - allow us to offer and promote RandePlanet to potential customers (such as Google ADS and Facebook)
We carry out due diligence on all service providers we engage to ensure they have adequate data protection and information security measures in place and only provide them with personal data that is necessary for the service they provide. Our suppliers are also subject to extensive obligations under our contractual arrangements, including strict data retention limits.
Marketing Service Providers and Advertising Partners
We may work with advertising publishers to place third-party advertisements on our App and Sites ("Advertising Partners"). We also work with marketing service providers (such as Google, Seznam) ("Marketing Service Providers") to help us market and advertise our App and Services on third-party websites and apps and to measure the effectiveness of our advertising campaigns. For example:
- exclude you from advertising campaigns aimed at finding new users, if you already have a RandePlanet account;
- show ads on RandePlanet to users who have visited the RandePlanet app/site but have not yet created an account;
We share a limited amount of your personal information with companies that help us with marketing and advertising, such as:
- an advertising identifier associated with your device (this is a random number assigned by the manufacturer of your mobile device (such as Apple or Google) to your device so that advertisers (including the manufacturer) know when an advertisement has been viewed or clicked on in the Application or website and when the ad causes a "conversion" (such as downloading the app that is being advertised to you))
- your estimated location (based on your IP address)
- age and gender
- data about your visit to our website or application and actions taken there (for example, if you download our application or create an account with our application)
For more information about how we use cookies and other tracking technologies, including how you can set and manage your preferences with respect to these technologies, please see our Policy on the use of cookies.
In some cases, these third parties will also use the data they collect for their own purposes, for example, they may aggregate your data with other data they hold and use it to inform advertising-related services provided to other clients.
Google's reCAPTCHA service
To protect the entry and comment areas of our application from spam and abuse, we use the reCAPTCHA validation tool. This service is provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA and is subject to Google's Privacy Policy and Terms of Service.
reCAPTCHA makes it possible to distinguish between inputs of human origin and those entered incorrectly by a robot. Some device and application data will be transferred to Google servers to determine whether actions in our application are actually from humans. Google may also use this data to improve the reCAPTCHA service. This data may include: URL; User's IP address; Google account information if the user is simultaneously logged in to their Google account; browser information, including browser type, browser size, browser resolution, browser plug-ins, language settings and date; mouse and touch events on the page; and information collected from cookies. This processing is based on our overriding legitimate interests to protect our app/website from abusive bots.
Analytical and advertising tools Analytics, AdSense, AdWords, Admob
Google Ireland Limited, registration number: 368047, registered office at Gordon House, Barrow Street, Dublin 4, Ireland;; privacy policy: https://policies.google.com/technologies/ads,
Facebook Tools, Facebook Business Manager
Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, D02 X525, Ireland; privacy policy: https://cs-cz.facebook.com/about/privacy,
Sklik advertising tool
Seznam.cz, a.s., registered office Radlická 3294/10, Prague 5, 150 00, ID 26168685;
Payment gateway provider
Pays.cz s.r.o., Štefánikova 1, 60200 Brno, email: [email protected],
4. WHAT OTHERS CAN SEE ABOUT YOU
When using RandePlanet, you should assume that anything you post or submit may be publicly viewable and accessible by both users of the application and non-users of the application. We want our users to be careful when posting information, so please be careful when posting sensitive information about yourself on your profile, such as your religious affiliation and health information. While you may voluntarily provide us with this information when creating your profile, including your sexual preferences, it is not required. Please remember that the photos you post on RandePlanet may also reveal information about you. If you upload and choose to share sensitive information about yourself with us, you expressly consent to our processing that information and disclosing it to other users.
Your profile on RandePlanet and other information you make available through the App or Website, including certain information added to your profile through third-party accounts (such as Facebook or Instagram - see Section 7 of this Privacy Policy for more information), may be displayed and shared by Users with individuals who may or may not be RandePlanet Users.
If you log into or access the Website/App through your Facebook or other third-party account on a device that you share with others, please remember to log out of the App and the relevant third-party account when you leave the device to prevent others from users in accessing your account.
5. OUR AGE POLICY.
While we want as many people as possible to enjoy our creation, you must be at least 15 years old to use RandePlanet - sorry kids, we know RandePlanet is cool, but you have to return when you are old enough!
RandePlanet does not knowingly collect or sell any information about children or minors. If we become aware that a child or anyone under the age of 15 has registered with us and provided us with personal information, we will take steps to terminate that person's registration and delete their profile information from RandePlanet. If we delete a profile because you have violated our no-kids policy, we may retain your email and IP address to ensure that you do not attempt to circumvent our policies by creating a new profile.
6. SECURITY.
RandePlanet has implemented appropriate security measures to protect and prevent the loss, misuse, unauthorized access or disclosure and alteration of information under our control, including your personal information. We use reasonable security measures to ensure the confidentiality of your personal information. Our technical experts at RandePlanet work hard to ensure safe use of our site.
Unfortunately, no website or internet transmission is ever 100% secure, and we can't guarantee that there will never be unauthorized access, hacking, data loss or other breaches, but here are some helpful tips to keep your data safe :
1. Please log out of your account after use because you never know who might stumble upon your account! 2. Please do not share the password you use to access your account with anyone else! 3. Change your password regularly.7. LINKING OTHER ACCOUNTS WITH RandePlanet.
Log in to RandePlanet using your social network details
When you log into our app using your Facebook account, you give Facebook permission to share your name and profile picture with us. If you do not opt out, you also give Facebook permission to share with us your email address (if associated with your Facebook account), date of birth, profile photo, gender, page likes and current city/town.
If you sign up or sign in with your Apple ID, you give Apple permission to share your Apple login information, name (which you can change), and email (you can choose to hide your email and Apple will create a random email address so your personal email can remain private). This email address will be linked to your account and used to load your account.
We will then use this personal information to create your account on RandePlanet. If you remove RandePlanet from your Facebook settings or your Apple ID, we will no longer have access to this data. However, we will still have the personal data we received when you first set up your account using your Facebook or Apple ID (you must delete your account completely so that we no longer have access to this data).
Linking social media accounts to your account
You can link your account to an Instagram or Facebook account. This will allow you to share some information from those accounts directly to your account (like Instagram photos).
We only receive limited information that Instagram/Facebook allows to be transferred (as detailed on Instagram/Facebook and agreed to when you first link your account from such platforms to your RandePlanet account).
If you no longer wish to link your account with your Instagram or Facebook account, please visit the settings in your Instagram or Facebook account and follow the instructions to remove access permissions for RandePlanet. Please note that any information already added to your account from these platforms will not be deleted unless you also delete it in your RandePlanet account.
8. YOUR RIGHTS.
Privacy laws in your country may give you the following rights:
The specific rights that apply to you (which may include other rights not listed above) may vary depending on your country. You should familiarize yourself with the rights you have under the applicable privacy laws in your country.
If you wish to exercise any of the above rights, please send an e-mail to our data protection officer at [email protected]. For your protection and the protection of all our users, we may need to request specific information from you to help us confirm your identity before we can respond to the above requests.
If you have concerns about how we have processed your request or your personal data, you should contact us in the first instance via the contact details above.
If you believe that we have not solved your problem, you have the right to file a complaint with the authority at any time, which is the Czech supervisory authority for data protection issues. If you live in a country or territory located in the European Union (EU) or the European Economic Area (EEA), you can also contact your local data protection regulator. If you live in a country outside the EU, you may have the right to lodge a complaint with your local privacy or data protection regulator.
EU Representative
In accordance with Article 27 of the General Data Protection Regulation (GDPR), RandePlanet has appointed its GDPR representative in the EU. If you usually reside in an EU member state, you can contact us regarding matters related to the GDPR at the email address [email protected]
9. DATA LOCATION.
We want you to be able to access RandePlanet wherever you are in the world. Our hardware is located in a data center in the Czech Republic with a third-party provider. The provider meets the conditions of the GDPR ready server.
10. DATA RETENTION AND DELETION.
We only retain your personal data for as long as we need it for the legal basis on which we may rely (as set out in Section 2 above) and as permitted by applicable law. See “Profile Verification Information in Section 1 above for our retention policy with respect to biometric information.
When you delete your account, we'll make sure it's no longer visible in the app and on the site. Once your account is deleted, it is no longer possible to recover your account. After you delete your account, we will immediately begin the process of deleting your personal data from our systems. In some cases, there may be an exception regarding the deletion and retention of records. These are the cases:
1. we need to keep it to comply with applicable laws (for example, if you make a purchase within the app/website, some personal data may need to be kept for tax and accounting purposes); 2. we need to keep them to demonstrate that we are complying with applicable laws (e.g. if an account is blocked, we keep some account information and a record of the behavior that led to the block - this information is kept for evidentiary purposes in the event of inquiries or legal claims regarding the block ); 3. there is an outstanding issue, claim or dispute that requires us to retain the relevant information until it is resolved; or 4. information must be retained for our legitimate business interests, such as preventing fraud and enhancing user safety and security (for example, information may need to be retained to prevent a user who has been denied access due to unsafe behavior or security incidents from opening a new account).Notice: Even after you remove information from your profile or delete your account, copies of that information may still be visible and/or accessible to the extent that the information was previously shared with others or copied or stored by others. We can't control it and we don't take any responsibility for it. If you have given third-party apps or websites access to your personal information, they may retain that information to the extent permitted by their terms of service or privacy policy.
Thanks for reading, we hope we haven't rambled on too long!
11. CHANGES TO THIS POLICY.
As RandePlanet evolves, we may revise this Privacy Policy from time to time. The most current version of the policy will govern our use of your data and can always be found at this address. If we make a change to this policy that, in our sole discretion, is material, we will notify you, for example, by email to the email associated with your account or by posting a notice on RandePlanet.
Effective date. This Privacy Policy was last updated on 6/15/2022